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Bosch Dishwasher Model SHV78CM3N/28 Linked to Injuries from Slamming Door: What Consumers Need to Know
If you or a loved one was injured by a Bosch dishwasher or any defective appliance, call the Law Offices of Jason Turchin at (800) 337-7755 for a free consultation. Our team has experience handling product liability claims and may be able to help you seek compensation.
Dishwasher Door That Slams Shut? One Bosch Model Has Caused Multiple Household Injuries
Modern dishwashers are meant to offer convenience and safety—but for one family, their Bosch 800 Series dishwasher (Model SHV78CM3N/28) has allegedly done just the opposite. According to a recent consumer complaint filed with the U.S. Consumer Product Safety Commission (CPSC), the dishwasher’s door slams shut unexpectedly, causing injuries to multiple family members, including two children.
The dishwasher was purchased from Home Depot on April 20, 2025, and delivered on April 25. Since installation, the family has reported at least three injuries, ranging from a jammed finger to a bruised elbow, all due to the door unexpectedly closing while in use. The consumer also notes fear that someone may eventually suffer a more serious injury, such as a broken finger or wrist.
Product Overview: Bosch SHV78CM3N/28 Dishwasher
- Brand: Bosch
- Model: SHV78CM3N/28
- Series: Bosch 800 Series, 24-inch Custom Top Control Tall Tub
- Noise Level: 42 dBA
- Tub Type: Stainless Steel
- Retailer: Home Depot
- Price: Approx. $1,500
- Design Issue: Door allegedly lacks proper tension control, resulting in sudden slamming when not fully open
The consumer further reported that the product images showed a white panel and handle, which would have potentially added weight and stability to the door. However, that panel was supposedly not included—raising additional concerns about false advertising and misrepresentation of the product’s safety features.
Injuries Reported from the Defective Dishwasher Door
This wasn’t a one-time fluke. The dishwasher’s door mechanism has allegedly caused:
- Bruised elbow (37-year-old)
- Jammed finger (14-year-old)
- Unspecified injury (12-year-old)
- Near-miss incidents with additional household members
All injuries occurred when the door abruptly shut during normal use. One of the incidents happened when the consumer was returning the lower rack to its position after loading detergent—a necessary and routine task that should never pose a risk of injury.
The Hidden Dangers of Defective Appliance Doors
Appliance-related injuries are more common than many realize. A dishwasher door that won’t stay open can create several risks:
- Pinched or jammed fingers for children and adults
- Crushed hands or wrists
- Head injuries from sudden impact
- Slips and falls when trying to avoid or catch the falling door
Children, in particular, are more vulnerable due to their height and inability to react quickly to sudden mechanical failures.
Product Liability and Appliance Defects
Under U.S. product liability law, manufacturers and sellers can be held responsible when a product’s defective design or failure to warn causes injury. In this case, potential legal issues could include:
- Design defect – If the dishwasher door’s spring mechanism cannot be adjusted to prevent slamming, it may be considered unreasonably dangerous.
- Failure to warn – If Bosch did not alert consumers to the risk of the door closing unexpectedly, this could also form the basis of a claim.
- False advertising or misrepresentation – If the product was marketed with features (like a weighted front panel) that were not included, consumers may have been misled into purchasing a more dangerous product.
Compensation for Victims of Appliance Injuries
If you or a loved one was hurt by a defective appliance like the Bosch dishwasher, you may be entitled to compensation for:
- Medical expenses
- Pain and suffering
- Loss of income (for time off work or caregiving)
- Permanent injury or scarring
- Product replacement or repair costs
Even minor injuries can have lingering effects, especially for children who may develop anxiety or trauma around the appliance. Keeping documentation—photos, receipts, injury reports—can help support your claim.
What Should You Do If You Have a Defective Dishwasher?
- Stop using the appliance if you suspect it’s unsafe.
- Photograph the unit, including the model number, the door mechanism, and any injuries sustained.
- Keep all packaging, manuals, and receipts.
- Report the issue to the CPSC at www.saferproducts.gov.
- Contact an experienced product liability attorney to discuss your options.
Why Call the Law Offices of Jason Turchin?
Our firm has experience representing victims injured by defective household products, including kitchen appliances. We understand the emotional and physical toll these injuries can cause, especially when multiple members of the same family are harmed by the same device.
We offer free consultations, and you won’t pay any legal fees unless we recover compensation for you.
FAQs About the Bosch Dishwasher and Product Injury Claims
Is this Bosch dishwasher officially recalled?
No, as of now, there is no official recall on the SHV78CM3N/28 model. However, multiple injury reports can lead to increased scrutiny or future recalls.
What if the dishwasher came without the promised front panel?
This may constitute false advertising or misrepresentation, especially if the panel would have prevented the defect from being as dangerous. You may have grounds for a claim against the retailer or manufacturer.
Do I have to return the dishwasher before making a claim?
No. In fact, you should preserve the dishwasher as-is for potential evidence in a legal claim. Do not return or dispose of it until you speak with an attorney.
Can I still file a claim if no one required hospitalization?
Yes. Injuries that receive first aid or cause pain and disruption may still justify compensation—particularly when a product causes multiple incidents in a short time frame.
What if the manufacturer won’t allow a return?
That doesn’t prevent you from filing a legal claim. Many companies have strict return policies, but product liability law exists to hold them accountable for injuries caused by defects.
Get Help Today
No family should be afraid of using their dishwasher. If your Bosch dishwasher or any appliance caused injury due to a design defect, you may be entitled to compensation.
Call the Law Offices of Jason Turchin at (800) 337-7755 for a free consultation, or visit www.victimaid.com to learn more about how we can help you seek justice.