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Breville Oracle Touch Espresso Machine Linked to Burn Hazard Even When Turned Off: What Consumers Should Know
If you or someone you love suffered a burn or other injury due to a defective espresso machine like the Breville Oracle Touch, contact the Law Offices of Jason Turchin at (800) 337-7755 for a free consultation. We have experience handling product liability claims and can help you explore your legal options for compensation.
Serious Burn Reported from High-End Breville Espresso Machine
A luxury kitchen appliance designed to make life easier turned into a potential fire and burn hazard for one consumer. According to a report filed with the U.S. Consumer Product Safety Commission (CPSC), a 69-year-old woman suffered burns to her fingers after the brew head of her Breville Oracle Touch espresso machine (Model BES990BSS2JAN1) became dangerously hot—despite the unit being turned off.
The $2,799 machine may continue to heat even while powered down, creating a burn hazard and potential electrical risk. The victim reported the incident to Breville’s customer support but stated that no timely action was taken despite multiple follow-ups, including email, phone, and a mailed letter. She now unplugs the unit entirely to avoid further danger.
About the Product: Breville Oracle Touch Espresso Machine
- Brand: Breville
- Model: BES990BSS2JAN1
- Batch Number: 2116
- Retail Price: $2,799.95
- Retailer: Seattle Coffee Gear
- Purchase Date: Approx. October 2022
- Category: Kitchen Appliance – Electric Espresso Machine
Marketed as a luxury, all-in-one espresso machine, the Oracle Touch features programmable settings, a touchscreen interface, and a dual boiler system for advanced coffee brewing. However, as this report demonstrates, even premium machines are not immune to potentially dangerous defects.
The Burn Risk: Heating While Off
According to the incident, the machine’s brew head—the component where hot water is dispensed—was scalding to the touch while the device was off but plugged in. This resulted in the consumer burning her fingers and requiring first aid. The overheating issue allegedly continues unless the machine is physically unplugged.
The situation raises several serious concerns:
- Burn Hazard: Users may assume the appliance is safe to touch when turned off, especially during cleaning or routine use.
- Fire Risk: An appliance that remains hot when off could lead to overheating or electrical malfunctions over time.
- Manufacturer Responsiveness: The consumer reported poor follow-up from Breville despite efforts to escalate the issue.
Has Breville Responded?
In a public comment, Breville stated that they eventually replaced the consumer’s unit with a different model and provided a pre-paid return label for analysis. The company emphasized that the Oracle Touch has been tested and certified by UL for electrical and fire safety.
Product Liability: Who Is Responsible?
Manufacturers have a legal obligation to ensure their products are safe when used as intended—or to adequately warn consumers of any known risks. When they fail to do so and injuries result, they may be held liable under product liability law.
Common product defects that may result in legal claims include:
- Design defects: Flaws in the way a product is engineered (e.g., failure to shut off heating elements properly).
- Manufacturing defects: A specific unit is defective due to how it was built or assembled.
- Failure to warn: Lack of proper warning labels or user guidance on potential hazards.
If a product is found to have a systemic flaw that creates a risk of injury—especially in an appliance that deals with heat and electricity—it can expose the manufacturer to liability for resulting harm.
What Compensation May Be Available?
If you’ve been injured by a defective espresso machine or other appliance, you may be entitled to compensation for:
- Medical expenses for burns or related injuries
- Pain and suffering
- Loss of use or enjoyment of the product
- Cost to replace or repair the item
- Emotional distress, especially for older people or those with long-term trauma from burns
- Punitive damages, in rare cases where a manufacturer’s conduct was especially egregious
What Should You Do If You Own This Machine?
If you own the Breville Oracle Touch or a similar espresso machine:
- Unplug the unit immediately if it becomes hot when turned off.
- Document the incident—take photos of injuries, the unit’s serial number, and the surrounding area.
- Report the issue to the CPSC at www.saferproducts.gov.
- Retain all packaging, receipts, and correspondence with the manufacturer.
- Consult with a product liability attorney before returning the item or accepting a replacement.
Why Choose the Law Offices of Jason Turchin?
The Law Offices of Jason Turchin has experience handling cases involving defective household products and burn injuries. We understand how unexpected and painful these incidents can be—especially when they happen with products you trust.
We offer free consultations, and you pay nothing unless we recover compensation on your behalf.
FAQs About Breville Espresso Machines and Burn Injuries
Is this machine recalled?
As of now, there is no official recall for the Breville Oracle Touch BES990BSS2JAN1. However, multiple consumer complaints could prompt further investigation or action by the CPSC.
What if the machine is outside the warranty period?
Even if the product is no longer under warranty, you may still be able to bring a legal claim if it caused an injury due to a defect.
Can I still sue if I only required first aid?
Yes. The severity of the injury does not limit your legal rights. Burns, even minor ones, can cause lasting pain, emotional trauma, and inconvenience.
Do I have to return the unit to Breville to pursue a claim?
No, and in fact, you should preserve the unit as evidence. Don’t ship it back or discard it until you speak with an attorney.
What if Breville offers me a replacement?
You can still pursue compensation if you were injured, even if you accept a replacement machine. However, consult with a lawyer first to avoid signing away your rights.
Take Action If You’ve Been Injured by a Defective Coffee Maker
You shouldn’t have to worry about getting burned by a machine that’s supposed to make your morning easier. If you’ve experienced an injury due to a defective Breville espresso machine or any unsafe appliance, you may have a legal claim.
Call the Law Offices of Jason Turchin at (800) 337-7755 for a free consultation, or visit www.victimaid.com to learn more about your rights and how we can help.